Privacy & Cookie Policy

Section 01

Information We Collect

We collect personal information only when you voluntarily provide it to us — for example, when you submit a travel enquiry or sign up to our newsletter. The types of information we may collect include:

• Your name and email address
• Your phone number (if provided in an enquiry)
• Travel preferences, destination interests, trip dates, and budget range
• Any additional details you include in your message or enquiry form

We do not collect payment information directly. Any payments are processed separately through secure third-party providers.

We also collect certain non-personal information automatically when you visit our website, including your browser type, device type, pages visited, and referring URLs. This is collected through cookies and analytics tools (see Section 8).

Section 02

How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your travel enquiry and communicate with you about your trip
• To send you our newsletter and travel updates, if you have subscribed
• To improve our website content and user experience
• To maintain records for our own business administration
• To comply with any legal obligations

We will never sell your personal information to third parties, and we will not use it for any purpose other than those listed above without your consent.

Section 03

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry data is typically retained for up to three years to allow us to provide ongoing travel advisory services. Newsletter subscriber data is retained until you unsubscribe.

You may request deletion of your data at any time by contacting us (see Section 10).

Section 04

Data Security

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Your enquiry and subscriber data is stored securely using Supabase, a third-party database platform that applies industry-standard encryption and access controls.

Whilst we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Section 05

Third-Party Sharing

We may share your personal information with trusted third parties in limited circumstances, including:

• Hotel and travel partners — only when necessary to arrange services you have requested, and only with your knowledge
• Technology service providers — including Supabase (data storage) and Netlify (website hosting), who process data on our behalf under appropriate data processing agreements
• Legal or regulatory bodies — where required by applicable law

We do not share your data with advertisers, data brokers, or any third parties for their own marketing purposes.

Section 06

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal data we hold about you
• Correction — the right to ask us to correct any inaccurate or incomplete data
• Deletion — the right to request that we delete your personal data
• Portability — the right to receive your data in a structured, machine-readable format
• Objection — the right to object to certain uses of your data, including direct marketing
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at escapeunlockinfo@gmail.com. We will respond within 30 days.

Section 07

Marketing Communications

If you have subscribed to our newsletter, we may send you occasional emails featuring travel inspiration, destination guides, exclusive offers, and news from Escape Unlock. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

We will not send you marketing communications if you have not opted in, and we will never share your email address with third parties for marketing purposes.

Section 08

Cookie Policy

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. By continuing to use our website, you consent to our use of cookies as described below.

What are cookies?
Cookies are small data files placed on your browser or device when you visit a website. They allow the site to remember your preferences and interactions, and help us understand how our content is being used.

Types of cookies we use:

• Essential cookies — These are required for the website to function and cannot be disabled. They do not store any personally identifiable information.
• Analytical / performance cookies — We use Google Analytics to understand how visitors interact with our website (pages visited, time on site, traffic sources). This data is aggregated and anonymous. Google Analytics sets persistent cookies that remain on your device for up to 2 years unless cleared.
• Preference cookies — These remember your settings and choices to improve your experience on return visits.

Third-party cookies:
Some cookies are set by third-party services that appear on our pages (such as Google Analytics). We do not control these cookies directly. Please refer to the relevant third party's privacy policy for more information.

Managing cookies:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete cookies stored on your device
• Block cookies from specific or all websites
• Receive a notification before a cookie is placed

For guidance on managing cookies in your browser, visit www.aboutcookies.org.

Section 09

Policy Updates

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any updates constitutes your acceptance of the revised policy.

Section 10

Contact Us

If you have any questions, concerns, or requests relating to this policy or the way we handle your personal data, please get in touch: